Support Services

Please consider looking at the Remository documentation to see if it answers your question. Or search the question and answer section here. If you are unable to solve your problem that way, please raise a support ticket. Subscribers have priority support - usually a response within one working day. Tickets from others may receive limited attention. You can also raise a support ticket by emailing support@remository.com.

Answers to some common questions about our software and services

Remository FAQ

How does Remository work as a Joomla Update Server?

Where can Remository store its file repository?

Can I speed up the admin dashboard?

Making nice URLs for Remository

UserPoints FAQ

Getting points with the step value

How can I give or remove custom points to/from a specific users?

General FAQ

What does "Sorry, your user status does not allow the file to be delivered" mean?

Where can I find free Joomla extensions mentioned in the JED?

Why do I get a report of a 403 error when attempting a Joomla update?

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