Support Services

Please consider looking at the Remository documentation to see if it answers your question. Or search the question and answer section here. If you are unable to solve your problem that way, please raise a support ticket. Subscribers have priority support - usually a response within one working day. Tickets from others may receive limited attention. 

Payment for support and upgrade plans

The subscription system, Membership Pro, should take you to Stripe for payment when you sign up for a plan. Occasionally, this seems not to work. If that happens, you can go directly to Stripe with this link.

Where can I find free Joomla extensions mentioned in the JED?

Look for "Downloads" in the main menu - then select the folder "Free Joomla Extensions" and select the item you are interested in. At present, User Points can be downloaded with a free subscription. You'll find it in the "A Place for User Points" folder. Take out a Remository Observer or Remository Support and Upgrades subscription to be able to download free extensions.

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Fighting Spam

We run our own mail server, but we have front ended it with a spam blocker by MX Guard Dog. This enables us to run our mail server with much lower resources, because it does not need anti-spam or anti-virus software. If you want help to do the same, get in touch.

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