Support Services

Please consider looking at the Remository documentation to see if it answers your question. Or search the question and answer section here. If you are unable to solve your problem that way, please raise a support ticket. Subscribers have priority support - usually a response within one working day. Tickets from others may receive limited attention. You can also raise a support ticket by emailing

This can happen with Remository or UserPoints. It means that either you do not have a token installed into the Remository/UserPoints Options (first item), or your token is not currently valid. You can see the token when you first log in to Remository/UserPoints (user side), or by looking at your profile. It must be entered into the Options. If it is set correctly and you get an error, please check that you have a current subscription.

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