Support Services

Please consider looking at the Remository documentation to see if it answers your question. Or search the question and answer section here. If you are unable to solve your problem that way, please raise a support ticket. Subscribers have priority support - usually a response within one working day. Tickets from others may receive limited attention. 

Payment for support and upgrade plans

The subscription system, Membership Pro, should take you to Stripe for payment when you sign up for a plan. Occasionally, this seems not to work. If that happens, you can go directly to Stripe with this link.

How does Remository work as a Joomla Update Server?

You can store your software in the Remository file store. Access can be controlled by setting the groups that can access a container. Remository provides a module to show users their ID string needed to enable updates. The Remository multi-module can help you to construct the download link for the XML. More details can be found at https://docs.black-sheep-research.com/remository:joomlaupdate.

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Fighting Spam

We run our own mail server, but we have front ended it with a spam blocker by MX Guard Dog. This enables us to run our mail server with much lower resources, because it does not need anti-spam or anti-virus software. If you want help to do the same, get in touch.