Support Services

Please consider looking at the Remository documentation to see if it answers your question. Or search the question and answer section here. If you are unable to solve your problem that way, please raise a support ticket. Subscribers have priority support - usually a response within one working day. Tickets from others may receive limited attention. 

Payment for support and upgrade plans

The subscription system, Membership Pro, should take you to Stripe for payment when you sign up for a plan. Occasionally, this seems not to work. If that happens, you can go directly to Stripe with this link.

Why do I get a report of a 403 error when attempting a Joomla update?

This can happen with any of our software products. It usually means that either you do not have a token installed into the update plugin, or your token is not currently valid. You can see the token by looking at your profile. It must be entered into the plugin. If it is set correctly and you get an error, please check that you have a current subscription. For more details, see the Remository User Manual installation instructions - the plugin setup applies to all products and only needs to be configured once

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Fighting Spam

We run our own mail server, but we have front ended it with a spam blocker by MX Guard Dog. This enables us to run our mail server with much lower resources, because it does not need anti-spam or anti-virus software. If you want help to do the same, get in touch.