If a Joomla update of any of our software products fails, and you visit the link shown by Joomla for downloading the software, you are likely to get this failure message. It is followed by more text. If the upgrade fails, attempting to download the link is also likely to fail. What the message is trying to tell you is that you must have a current subscription, and have entered your user token into the update authentication plugin. The user token can be found on the profile page when you are logged in. It is stored by going to the plugin configuration. Once the plugin is configured, it will support any of our software products for update. See the Remository Manual for more information on setting the token in the plugin, which is automatically installed by our software. Although the manual refers to Remository, the process works for any of our software.

Look for "Downloads" in the main menu - then select the folder "Free Products" or "Public Files" and select the item you are interested in. At present, User Points can be downloaded with a free subscription. Take out a Remository Observer or Remository Support and Upgrades subscription (free) to be able to download free extensions from "Free Products".

This can happen with any of our software products. It usually means that either you do not have a token installed into the update plugin, or your token is not currently valid. You can see the token by looking at your profile. It must be entered into the plugin. If it is set correctly and you get an error, please check that you have a current subscription. For more details, see the Remository User Manual installation instructions - the plugin setup applies to all products and only needs to be configured once